Issue types

Keep track of different types of issues, such as bugs or tasks. Each issue type can be configured differently.

The issue type scheme defines which issue types apply to this project. To change the issue types used, you can select a different issue type scheme, or modify the currently selected scheme.

Issue Type Scheme

	Issue Type	Description	Workflow	Field configuration	Screen
	[System] Change	Created by Jira Service Management.	CM: Change Management workflow for Jira Service Management	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Change Management Screen Scheme
	[System] Incident	For system outages or incidents. Created by Jira Service Management.	CM: Incident Management workflow for Jira Service Management	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Incident Management Screen Scheme
	[System] Post-incident review	Document and share incident learning.	CM: Post-Incident Review workflow for Jira Service Management	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Post-Incident Review Screen Scheme
	[System] Problem	Track underlying causes of incidents. Created by Jira Service Management.	CM: Problem Management workflow for Jira Service Management	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Problem Management Screen Scheme
	[System] Service request	A request that follows ITSM workflows.	CM: Service Request Fulfilment workflow for Jira Service Management	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Request Fulfilment Screen Scheme
	[System] Service request with approvals	A request that follows ITSM workflows.	CM: Service Request Fulfilment with Approvals workflow for Jira Service Management	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Request Fulfilment Screen Scheme
	Task	A small, distinct piece of work.	CM: Jira Service Management default workflow	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Request Fulfilment Screen Scheme
	Sub-task Sub-Task	A small piece of work that's part of a larger task.	CM: Jira Service Management default workflow	Jira Service Management Field Configuration for Project CM	CM: Jira Service Management: Request Fulfilment Screen Scheme