Features

Give teams access to features within this project. Enabled features appear in project navigation.

Views

Visualize your work with a board to track the progress of all issues in your project. Add, rename, or remove columns in your board to match your team's preferred way of working. .
Visualize your work with a calendar to track, plan and prioritize your issues. .

Work categories

Streamline your request management workflow with a dedicated service request queue that helps you deliver great service experiences.
Enable your agents to respond fast when an incident occurs so they can restore disrupted services and fix vulnerabilities.

To access all incident management features, make sure Services, On-Call and Alerts are enabled.
Help your team prevent recurring incidents and service disruptions with tools that allow them to discover the potential cause of service vulnerabilities.

To access all problem management features, make sure Services is enabled.
Speed up service delivery and minimize deployment risk by allowing your team to flag, review, and approve changes before they can impact your services.

To access all change management features, make sure Services is enabled.
Post-incident reviews help you understand the causes and impacts of incidents so that you can reduce the chance of the incident happening again.

Customer service

View and manage the details of your customers' entitlements to your products to get more context when supporting customers.
Streamline developer escalations for your team with a dedicated work category and view. Developers can view, comment, and collaborate with customer service agents on escalated issues that require input from subject matter experts.

Operations

Services hold details of the products and applications your organization uses. These can be used for a variety of features, including approving changes or knowing who to alert of an incident. .
Give access to Alerts by Opsgenie in this project to let your team notify the right people of incidents as they happen. .
Give access to On-call by Opsgenie in this project to let your team see who's rostered to be alerted about incidents. .

Feature lab

The feature lab lets us test new ideas and get real-world feedback to improve them. They're works in progress, so they can change or break, and may not end up released at all. .

Issue view

Your team can view other issues in the project that are related to the one they're viewing. This works for all issues types on Jira Service Management (service requests, incidents, problems, changes, and post-incident reviews). .
When you change the issue type of an issue, we'll automatically update the issue's request type. Choose a default request type for each of your issues types by editing the default request type settings. .
Show customer sentiment on issues to quickly understand how customers are feeling. Customer sentiment is determined by content in the issue and the activity feed. .
Content is based on your permissions, and its quality may varyBeta
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